AICD
Shaping the Member Value Story
We helped AICD shape a future-state member journey and conceptual design horizons, showing how membership value could become more visible, personal and connected.
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OUR WORK
Complex work, carried through.
Strategy shaped. Delivery grounded. Outcomes moved.
For more than a decade, Lumos has helped organisations move complex work through real delivery environments across digital, service, customer and transformation programmes.
That experience shapes how we work today. We do not approach strategy as a detached planning exercise. We help leaders clarify what matters, understand what is ready, align the capability and conditions required, and shape a path that can move through the business.
AICD
Business Value Acceleration
We helped AICD clarify priority workstreams, assess readiness and shape a costed roadmap for investment, sequencing and action.
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Tourism Australia
Personalising Traveller Engagement
A future-state customer journey and value narrative that clarified where to focus the personalised traveller experience next.
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Zurich Australia
Global Insurance Digital Strategy
A clear read on priorities, readiness and the sequenced path forward to move a complex APAC programme with confidence.
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UNSW
Transforming Student Engagement
We shaped a future-state student journey and the conditions to deliver it, connecting people, priorities and experience.
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State Library NSW
Creative Communities
We united the Library’s online creative clubs under one banner to shape a space-themed digital clubhouse where children find inspiration, make, publish and share.
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