UNSW Transformation Programme Partner
UNSW’s ambition to become Australia’s global university, competing with the world’s best institutions, was held back by a digital estate that had grown to more than 250 websites across 12 content management systems.
The University needed one shared model for digital: more consistent, faster to deliver and easier to govern.
During a five-year partnership, Lumos helped translate UNSW’s digital strategy into enterprise capability, building the foundations, proving the model through delivery and leaving the University equipped to keep evolving it independently.
Build the model. Prove it. Embed it.
Lumos worked across leadership, business and technology teams to translate UNSW's strategy into a practical transformation roadmap.
We established shared foundations across platform, data, design, governance and delivery, then applied them through more than 15 priority projects. Together, these initiatives demonstrated how a shared enterprise capability could improve consistency, reuse and delivery across the University.
As the programme matured, we helped establish the governance, workflows and support structures needed to embed the capability into business as usual.
Shared capability. Faster progress.
New sites could be delivered faster using common components and established workflows
Priority experiences moved into a shared enterprise ecosystem
Brand expression became more consistent across university websites
Content, assets and data became easier to manage and reuse
Exemplar projects gave teams and delivery partners a proven model to follow
Clearer roles, workflows and support structures helped the programme move into business as usual
Ready for whatever comes next.
Lumos is a trusted partner to UNSW and has supported us through a period of significant change. What stands out most about the Lumos team is their highly collaborative approach to stakeholder engagement, and the way they empowered university staff through co-design, training and enablement. This approach helped us achieve the outcomes in our 2025 strategic plan.
